My Design Process
Every project is different but will follow a basic process.
I like to find information from where ever I can and there is plenty of information to be found.
This means joining supporters as they answer product questions to understand where users have problems or even scouring reviews of the product as well as competing projects to find insights.
My Developer Hat
With my background as a front-end engineer, I speak the language of the developers I work with. I think it is important to understand and empathize not only with your users but also with your team. Knowing how to code helps me understand not only the problems the developers on my team faces but I can also explain to them precisely what I want in the design.
Involve Everyone
Designers should never work in silos. I try to bring in people who I think have the best insights. I talk to developers, product support agents, stake holders, users and user researchers and bring them into the project as early and as often as I can. I enjoy being collaborative and collecting insights from places one might not think to look.